FAQs Archive - OP - Print Management Software

Q: SNMP supply levels and states were wrong for some network printers.

You should collect an SNMP log of the problem printers on the network. Extracting SNMP record files from a physical device can be done using the snmpwalk command. Therefore in order to extract SNMP record files from an existing device, the SNMP tools allowing for the execution of the snmpwalk command should be installed, e.g. NET-SNMP. NET-SNMP can be downloaded for free from: http://sourceforge.net/projects/net-snmp 1. Open the Command Line and go to the NET-SNMP installation directory (e.g. C:\user\bin ). 2. If running on Linux, open the terminal window (shell). 3. If running on Windows, open the Command Line and go to the NET-SNMP installation directory (e.g. C:\user\bin ). 4. In order to prepare SNMP record file reflecting the actual SNMP agent available at given IP address use the SNMP tools and issue the following command: snmpwalk -On -Oe -OU -v2c -c public address > [destination folder]\filename.txt e.g. snmpwalk -On -Oe -OU -v2c -c public 192.168.100.8 > C:\"Program Files"\Fitosoft\ObjectPrint4\printer.txt 5. The file printer.txt containing OIDs of the real device will be stored in the directory. 6. Send file printer.txt to info@fitosoft.com .

Q: We have about 60 computers, seven network printers and about 20 local printers. For best results would I install the print server on all computers?

You need to install OP on any computer in your local network. It is very important to install OP Connector (for print controlling) on each print server/workstation with local printers.

Q: Which port number does OP use?

OP uses TCP ports 1561 – 1564. These ports must be accessible from the Internet on the machine running OP or the OP Connector. OP Clients can also connect to the OP Server using safe https://server:1562/ or unsafe http://server:1561/ connections. TCP ports 1563 and 1564 are used by OP Desktop Clients.

Q: How do I backup OP data (local storage)?

To back up the whole content of the OP data files: • Do not change the name of a computer. • Save C:\Program Files\Fitosoft\ObjectPrint4\Log\objectprint4.s3db (database file). • Save the HKEY_LOCAL_MACHINE\SOFTWARE\Fitosoft\ObjectPrint4 registry key. To export a registry key to a hive file: 1. Open Registry Editor. 2. Select the key that you want to save as a file. 3. Click Export on the File menu. 4. Click the drive, folder, or network computer where you want to save the hive file in Save In in the Export Registry File dialog box. 5. Enter a name for the hive (ObjectPrint4) in Filename. 6. Click Registry Hive Files in Save As Type. 7. Click Save.

Q: How do I start controlling a second print server with OP?

First of all, launch the OP Web Console (Programs > OP) or enter https://server:1562/ into your web browser. Find your name on the Users page. Change your access type to Administrator and enter a new password. Go to the Settings page. Select the General tab and disable the checkbox, “Disable login password protection (OP Clients are disabled)”. Reload the page and enter your login name and password. Download (http://www.fitosoft.com/downloads/) and install the OP Connector to the second print server. When installing, enter your login and password to register the second print server.