You should collect an SNMP log of the problem printers on the network. Extracting SNMP record files from a physical device can be done using the
snmpwalk command. Therefore in order to extract SNMP record files from an existing device, the SNMP tools allowing for the execution of the
snmpwalk command should be installed, e.g. NET-SNMP.
NET-SNMP can be downloaded for free from:
http://sourceforge.net/projects/net-snmp

1. Open the Command Line and go to the NET-SNMP installation directory (e.g. C:\user\bin).

2. If running on Linux, open the terminal window (shell).

3. If running on Windows, open the Command Line and go to the NET-SNMP installation directory (e.g. C:\user\bin).

4. In order to prepare SNMP record file reflecting the actual SNMP agent available at given IP address use the SNMP tools and issue the following command:

snmpwalk -On -Oe -OU -v2c -c public address > [destination folder]\filename.txt

e.g.

snmpwalk -On -Oe -OU -v2c -c public 192.168.100.8 > C:\"Program Files"\Fitosoft\ObjectPrint4\printer.txt

5. The fileprinter.txt containing OIDs of the real device will be stored in the directory.

6. Send fileprinter.txt to info@fitosoft.com.