FAQ2019-03-09T19:42:32+00:00

OP Questions and Answers

What is my user name and password on the server?2019-05-04T17:19:21+00:00

If you choose the “Express Install” method, the OP administrator login will be your login name and the password will be blank.

Does OP manage networked printers?2019-05-04T17:43:07+00:00

OP is designed to manage print jobs from workstations that are spooled to a Windows server or workstation. These printers are shared and connected via a USB or LPT cable to the print server or workstation. You can also effectively monitor a printer’s usage in a network. It may be that you have networked printers directly connected by an ethernet cable. OP can only monitor a networked printer’s usage. OP scans the network using the SNMP protocol for the networked printers and checks a print counter. SNMP does not save information about printing (user, color, page size, etc.).

How do I control the client print out in the client machine with password protection?2019-05-04T17:44:08+00:00

1. Save your administrator’s name and password. If you choose the “Express Install” method, the OP administrator password will be blank.
2. Type http://server:1561/ into your browser and go to the Settings page.
3. Select the General tab.
4. Enable login password protection (uncheck Control).
5. Reload the page http://server:1561/ and enter your Windows login and password.
You can also use https://server:1562/ if you have enabled the HTTPS feature.

How do I stop or pause the control of printers?2019-05-04T17:45:09+00:00

OP runs as a Windows service when installed on Windows and can be stopped or paused on the Services control panel:
• Navigate to Services on your Control Panel -> Administrative Tools.
• Find ObjectPrint and right click on it.
• Select the operation you want to perform (e.g. Stop/Start/Restart).

How do I start controlling a second print server with OP?2019-05-04T17:46:05+00:00

First of all, launch the OP Web Console (Programs > OP) or enter https://server:1562/ into your web browser. Find your name on the Users page. Change your access type to Administrator and enter a new password. Go to the Settings page. Select the General tab and disable the checkbox, “Disable login password protection (OP Clients are disabled)”. Reload the page and enter your login name and password. Download (http://www.fitosoft.com/downloads/) and install the OP Connector to the second print server. When installing, enter your login and password to register the second print server.

SNMP supply levels and states were wrong for some network printers.2019-05-04T17:51:25+00:00

You should collect an SNMP log of the problem printers on the network. Extracting SNMP record files from a physical device can be done using the
snmpwalk command. Therefore in order to extract SNMP record files from an existing device, the SNMP tools allowing for the execution of the
snmpwalk command should be installed, e.g. NET-SNMP.
NET-SNMP can be downloaded for free from:
http://sourceforge.net/projects/net-snmp

1. Open the Command Line and go to the NET-SNMP installation directory (e.g. C:\user\bin).

2. If running on Linux, open the terminal window (shell).

3. If running on Windows, open the Command Line and go to the NET-SNMP installation directory (e.g. C:\user\bin).

4. In order to prepare SNMP record file reflecting the actual SNMP agent available at given IP address use the SNMP tools and issue the following command:

snmpwalk -On -Oe -OU -v2c -c public address > [destination folder]\filename.txt

e.g.

snmpwalk -On -Oe -OU -v2c -c public 192.168.100.8 > C:\"Program Files"\Fitosoft\ObjectPrint4\printer.txt

5. The fileprinter.txt containing OIDs of the real device will be stored in the directory.

6. Send fileprinter.txt to info@fitosoft.com.

When first starting OP, there is no login information anywhere. The Windows clients are open and anybody can access them – how do I identify the teacher who wants to use the printer?2019-05-04T17:51:58+00:00

You need to enable OP users.
Launch the OP Web Console (Programs > OP) or enter https://server:1562/ in your web browser. Find your name on the Users page. Change your access type to Administrator and enter a new password. Go to the Settings page. Select the General tab and disable the checkbox Disable login password protection (OP Clients are disabled). Reload the page and enter your login name and password. Other users will have limited rights.

A network printer is not showing up on OP Control Panel and after entering the IP address.2019-01-27T18:53:12+00:00

You need to setup Simple Network Management Protocol (SNMP) for network printers. OP scans the network printers using the SNMP protocol.

Is OP integrated with the AD domain so we can use existing users?2019-05-04T17:53:55+00:00

To import users to the Active Directory with OP:
1. Use the First Time Configuration Wizard. When the OP Explorer starts for the first time, the Configuration Wizard will offer to configure the main settings of groups, users, printers, and computers. Users will automatically be added later with the default settings.
2. Users can also be added via the menu of the OP program (Explore->Users…).

We have about 60 computers, seven network printers and about 20 local printers. For best results would I install the print server on all computers?2019-01-27T18:52:05+00:00

You need to install OP on any computer in your local network. It is very important to install OP Connector (for print controlling) on each print server/workstation with local printers.

How do I backup OP data (local storage)?2019-05-04T17:55:54+00:00

To back up the whole content of the OP data files:
• Do not change the name of a computer.
• Save C:\Program Files\Fitosoft\ObjectPrint4\Log\objectprint4.s3db (database file).
• Save the HKEY_LOCAL_MACHINE\SOFTWARE\Fitosoft\ObjectPrint4 registry key.
To export a registry key to a hive file:
1. Open Registry Editor.
2. Select the key that you want to save as a file.
3. Click Export on the File menu.
4. Click the drive, folder, or network computer where you want to save the hive file in Save In in the Export Registry File dialog box.
5. Enter a name for the hive (ObjectPrint4) in Filename.
6. Click Registry Hive Files in Save As Type.
7. Click Save.

Is there a silent installation mode for OP Connector?2019-05-04T17:57:44+00:00

OP uses Nullsoft Installer Script (NSI). NSI installer has a number of features not present in Windows Installer. But the MSI format allows installing software both interactively and in automated silent mode.
You can run a silent installation by invoking OP Connector installer with a command line option.
To do that use the /S switch as in the following example:
ObjectPrintConnector41x64.exe /S /notavail=1 /host=server /admin=admin /pass=123 /log=c:\log.txt /pjl=1
The following details the parameters and their behaviors.

/host=<string>
Address of the OP Server. OP Connector uses TCP ports 1561, 1562 and 1563. These ports must be accessible from the Internet on the machine running OP Connector.

/admin=<string>
OP administrator’s name.

/pass=<string>
OP administrator’s password.

/notavail=0|1
Allow/Reject printing of unprocessed print jobs when OP Server is unavailable.
If the OP Service is not enabled or unavailable for some other reason, you can choose to let all unprocessed print jobs go through it. An undesirable print job will be delivered to prints. If the setting is rejected, no print job will be delivered until the OP Service is re-enabled.

1 – Allow printing (default)

0 – Reject printing

/pjl=0|1
Enable/Disable permanent printer’s status monitoring via PJL.

1 – Enable (default)

0 – Disable

/log=<file name and path>
OP Connector installed log file name and location.
If you have any questions, please send an email to support@fitosoft.com.

Which port number does OP use?2019-05-04T17:58:31+00:00

OP uses TCP ports 1561 – 1564. These ports must be accessible from the Internet on the machine running OP or the OP Connector. OP Clients can also connect to the OP Server using safe https://server:1562/ or unsafe http://server:1561/ connections. TCP ports 1563 and 1564 are used by OP Desktop Clients.

How do I manually uninstall OP?2019-05-04T18:01:11+00:00
  1. Open the Services (Control Panel -> Administrative Tools -> Services) and highlight OP Services if it exists. Click on properties and choose to disable from the start type.
  2. Reboot your computer.
  3. In Windows Explorer remove the OP Folder – C:\Program Files\Fitosoft\ObjectPrint4 if it exists.
  4. Click Start, then click Run. Type regedit into the Open box, then click OK. In Registry Editor remove the HKEY_LOCAL_MACHINE\SOFTWARE\Fitosoft\ObjectPrint4 subkey if it exists.
A plain text print job from Notepad is being logged as colored. I also tried to change the printer preferences to gray scale but with no effect.2019-01-27T18:51:46+00:00

Your printer driver reports color prints but prints b/w pages. It seems that this is a feature of the printer driver. You can adjust your cost of printing by specifying one price for color and b/w printing.

How do I reset my OP password?2019-01-27T18:52:26+00:00

The reset password utility allows you to reset forgotten or lost passwords in OP.
Usage: ResetPassword [options]
Options:
-l List of all users with access permissions
-u Username for the password you are changing
-p User’s new password
Examples:
ResetPassword -l
ResetPassword -u Administrator -p 123456

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